Privacy Policy

Peptides Collective ("we", "us", "our") respects your privacy. This policy explains how we collect, use, disclose and protect your personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information we collect

• Contact and order details: your name, email address, phone number, billing and delivery address, and your order history.
• Communications: messages you send us through our contact form, live chat, email, SMS or phone.
• Organisation details: the laboratory, institution or business you represent, where you provide it.
• Payment information: payments are processed by third-party payment providers. We do not store your full card details.
• Technical information: your IP address, browser and device type, pages viewed and similar data collected through cookies and analytics tools.

2. How we collect it

We collect personal information directly from you when you place an order, submit a form, use our chat, subscribe to updates or contact us. We also collect some information automatically when you use our website, and from third parties that help us process payments and deliver orders.

3. How we use it

• to process, deliver and support your orders;
• to respond to your enquiries and provide customer support;
• to confirm that products are being purchased for research use;
• to send order updates and, with your consent, news and offers (you can unsubscribe at any time);
• to operate, secure and improve our website and prevent fraud;
• to meet our legal and regulatory obligations.

4. Who we share it with

We only share personal information where needed for these purposes, including with:

• couriers and delivery partners, such as Australia Post;
• payment processors;
• providers of our website, e-commerce, customer management, chat, email, hosting and analytics services;
• our professional advisers; and
• government authorities or others where required or authorised by law.

We do not sell your personal information.

5. Overseas disclosure

Some of our service providers may store or process information outside Australia, including in the United States. Where this happens, we take reasonable steps to make sure your information is handled in line with the Australian Privacy Principles.

6. Cookies and analytics

Our website uses cookies and similar technologies to keep your cart and session working, remember your preferences and understand how the site is used. You can control or delete cookies in your browser settings, but some features may not work without them.

7. Marketing

We only send marketing messages where you have agreed to receive them or where permitted by the Spam Act 2003 (Cth). You can opt out at any time using the unsubscribe link in our emails or by contacting us.

8. Security and retention

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep personal information only for as long as we need it for the purposes in this policy or as required by law, and then securely delete or de-identify it.

9. Access and correction

You can ask to access the personal information we hold about you, or ask us to correct it, by contacting us. We will respond within a reasonable time, usually within 30 days.

10. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

11. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.

12. Contact us

Peptides Collective
162 Grand Boulevard, Joondalup WA 6027
Email: [email protected]
Phone: (+61) 4 93 929 557